**** customer service

I was at the Capitec branch to open an account since 11am... We stood in a que for an hour waiting to go into the branch and then when at the door, we are told that the que starts outside and we cannot go inside because we don't have a number and numbers are given out outside. I mean we joined a que and for an hour then told to go outside and join another, the staff wasn't even there to explain anything until you get to the door that's when they tell you... Then the staff gives you attitude... This is unacceptable..