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Ouma M
1 reviews | Active since Nov 2017
11 Aug 2020, 12:26
Customer reap off
Again the deposit machines were not working. This Germiston branches should be closed because all of the atms could not take deposits. They do not explain to clients that if you deposit inside it will 3 times the fee compared to atm fees and now i have been charged R225 just for a deposit of R6950. I want my money back because its not my fault those ****** atms were not working. Am so sick and tired of this. I reported this last month after i was charged debit order insufficient funds because i couldn't deposit.Your service is so poor here in Germiston its disgusting...
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Replies (2)
Capitec Bank's replyOfficial
11 Aug 2020, 14:48Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply11 Aug 2020, 14:48
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
OM
Ouma M's updateReviewer Update
14 Aug 2020, 19:37I am happy to say my query has been resolved. I was refunded the extra brach deposit fee charged on my deposit. I would also like to say tumbs up to Lungile????????.. the regional manager.. (complains dept) She really knows customer care. She's so friendly and She assured me they are adding and improving the atms in Germiston.. Also thanks to the branch supervisor Sibusiso 4 da feedback.Thanks Capitec.. ????????????
OM
Ouma M's update14 Aug 2020, 19:37
Reviewer Update
I am happy to say my query has been resolved. I was refunded the extra brach deposit fee charged on my deposit. I would also like to say tumbs up to Lungile????????.. the regional manager.. (complains dept) She really knows customer care. She's so friendly and She assured me they are adding and improving the atms in Germiston.. Also thanks to the branch supervisor Sibusiso 4 da feedback.Thanks Capitec.. ????????????