customer **************

yesterday i went into capitec in super stadium centre to make a transaction then i was assisted by this lady by the name of katlego malatsi. at first everything was ok till she requested me to give her my bank card. i can understand my card it's not in good condition then she said what happened to it then I told her that its my Wallet that made my card to be in that bad condition. this malatsi treated me like I'm inferior she didn't have respect for me. she just stood up and told me that she is coming back then afterwards she comes with a new card. then i asked her why is she giving me the new card without asking me first, then she said i have been told so many times to change my card so she doesn't have to ask me any consent for my card to be changed. i was very angry to her statement then i became wild because she didn't explain further that i was going to get charged for my replacement card, she wanted to change my card by force because she found me un important that's why she didn't even ask me for my permission to change my card. she should know that a customer is an invitation to house of capitec and should be treated like a guest and should not be discriminated. i was i guest and she was my servant and she must not judge people just because they have smoked **** or by their dress code or by simply judging a book by its cover. this lady made my blood to boil she doesnt even know me she doesn't even have to know me. that attitude of her of talking back to me even make me more furious because she was not polite but hostile because she made my valid point an issue, she didn't even try to calm the situation down but to make it worse. she has to know that she works at customer oriented environment so she must treat people with respect because respect is two way street you cant buy it you have to earn it then she will go along with people. she must change her attitude towards customers because people like her will put capitec bank name into disrepute. i was having a good day and she just turned that remaining hours of the day to lost its appetite.