Customer Centricity

am glad to have this opportunity to give accolades to one of your staff members at Meadow Point branch her name is Makopano and forgot to ask her surname

Her customer centricity and service is amazing We went to the branch with our niece who claimed that money was de*****ed from her account (funds that we have been waiting for as a family) Upon investigation it showed our niece **** and she forged an email to convince us

Makoano's expertise, analytical and patience gave s the answer we were waiting for, her attention to details to reveal the information that funds were received and my niece transferred the funds to her son, hiding funds from family

Makopano took time to explain to our niece what transpired, news that she thought we wouldn't know about Makopano you are a real-life saver to this ******* world that, and reveal the real good service that Capitec would offer and i have changed my mind set about Capitec Keep up the good work Makopano and shine the Capitec light to change perception out there Makopano you are a real assert to Capitec, if they could have more Makopanos ,all negative perceptions will diminish, and everyone will open a Capitec account

her humbleness and treating customers with dignity shows that she takes her job serious, she makes customers feel welcomed and treated with respect

SHINE MAKOPANO SHINE!!!!!!!!!!!!!!! Share your expertise with teammates, and together you will be the best team