Customer CareLESS

<p>Had a loan with Capitel and been paying them faithfully. As life would have it I was retrenched and unable to make the payments. I forwarded all relevant documentation through to Capitec and received no confirmation or acknowledgement. 2 Months later (Today), I receive an awesome SMS stating my account is in arrears and threatening legal action (expected). As per my understanding they are able to launch a credit life claim for that loan and needed my information which i duly sent. PATHETIC!</p>