mJ
mike J
1 reviews | Active since Aug 2019
13 Jan 2022, 01:20
Customer Care Concerns
I asked Capitec to help me with a couple of concerns. The 3 days delay in responding was only matched by Najmiyyah Samaai's unhelpful reply. Capitec need to address response times and there quality of agents
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
13 Jan 2022, 05:36Good day Mike
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jan 2022, 05:36
Official
Good day Mike
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
mJ
mike J's updateReviewer Update
13 Jan 2022, 05:38thanks
mJ
mike J's update13 Jan 2022, 05:38
Reviewer Update
thanks
mJ
mike J's updateReviewer Update
02 Mar 2022, 12:25Its nearly 2 months and they are still unable to give me a senior managers contact details. Customer care agents are not good enough. Have asked the banking ombudsman for help;
mJ
mike J's update02 Mar 2022, 12:25
Reviewer Update
Its nearly 2 months and they are still unable to give me a senior managers contact details. Customer care agents are not good enough. Have asked the banking ombudsman for help;