Customer care at Capitec will make you want to go naked into the branch!!!🤬

I WAS a loyal Capitec client with no drama. In August I had a incident where a Happy Island left they paygate and website open whilst the water park was not operational. I contacted CAPITEC very frustrated as I had actually driven all the way to Muldersdrift to discover dead man’s land. I called Capitec whilst still there to please put a hold on this payment bcos these people are taking money and they not operational. My card gets blocked, I’m told about fees to block cards. I agree to everything bcos I just need to stop these people from benefiting and traumatising children because they know very well they not operational! Then I’m told it may not be ***** because I authorised payment and since it’s online they can’t do anything but investigate this. I get Incident no:***4, wait two weeks. Then I get message on Monday5/09 and email that they trying to get hold of me. I email back and call the call centre no, which I’m told I can’t be transferred to the agent and they can only leave message to call me. Today I get a stupid message that my matter is closed bcos they can’t get hold of me telephonically. I lost it,who in this day and age only communicates via cellphone and emails are not an OPTION.II would have rather they employ computers to deal with customers bcos if people in Capitec believe that what’s happened to me is customer service- they must charge us and employ artificial intelligence. I’m ready to move back to FNB, other mom I was with has already had FNB assist her and I’m telling her Capitec has now closed my dispute bcos they can’t reach me telephonically 🤬 CAN CAPITEC MANAGEMENT JUST MAKE ME UNDERSTAND THIS PROCESS AND HOW ITS ASSISTING CUSTOMERS!!!