KM
Keabecwe M

1 reviews | Active since May 2016

20 May 2016, 07:33

Customer Care

<p>I received response from Capitec Complaints Manager, with the FICA Flyer attached. </p> <p> </p> <p>My advice is why don't all the branches have the information at their branches where is visible for all clients, to minimise complains. Thanks to Hello Peter it seems as if it's the way to get customer care.</p> <p> </p> <p>At the end the proof of address, I had was an email which wasn't older than 3 months, but funny was told they want posted proof. </p> <p> </p> <p>I will go and activate my account at Sasolburg branch, maybe or hopefully will get assistance there.</p> <p> </p> <p>Thanks Hello peter, </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 May 2016, 06:35
Official

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank