SM
Sandy M

1 reviews | Active since Jun 2011

25 Nov 2015, 12:24

Current Account *****

Capitec claim SARS took money out of my account. However they do not have the necessary documentation. Also they took money to within the last R100 which SARS would never have known unless Capitec told them. In terms of the Tax Act the bank may only remove money under written instruction. If they are doing it to me they are doing it to everyone. I want the money back. This amounts to *****.They hide behind SARS and say there is nothing they can do but if they do not have the correct legal documents then they are to blame. They have had since 26 October to fix this and won't or can't.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Nov 2015, 08:40
Official
Hello sandymckeen,

I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Captitec Bank