Cspitec Funeral Claims

The hurt and disappointment can not begin to describe what am feeling,

I had taken out a funeral cover for my family at capitec in 2022. My brother passed away on the 30/08/2023. I submitted my claim on Sarurday the 02/09/2023 at Randfontien Tambotie mall capitec, some documents where outstanding the police report . The agent by the name Omphemetse at capitec advised me that she has submitted my claim they will prosess the claim so long and pay the half of the claim as its an accidental death, than when i submit the police report the remaining claim will be paid. Monday the 04/09/2023 I went to the police station to get the police report the warrant offices who is handling the case informed me that the report takes a long time.

The funeral was Tuesday the 05/09/2023. On Thursday the 07/09/2023 I went back to capitec to inform them that I was unable to get the police report the agent who has been assisting (Omphemetse) me said she had been trying to get hold of me, she wanted to give me a form from Capitec their own Police Report Form. I was angry that they did not give it to me in the beginning non the less I went to the police station to get it completed by the warrant officer. I submitted it immediately the same day. Friday the 08/09/2023 I sent an email to make enquiry about the claim. That is the response I received from Capitec. ( below)

Good day

Kindly note that we will need the following to process the claim :

- Post Mortem

To submit your documents, please reply and attach it to this email or send it to ***.

Kindly note claims are assessed Monday to Friday 8am - 5 pm and Saturdays 8 am to 1 pm.

Regards

Rochelle Sprinkle

Agent: Insurance Claims

T +***3 F +***0 M +***3 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535

PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

Saturday the 09/09/2023 I called capitec spoke to Malesa Ndou I informed her that even the warrent office has not received the post mortem herself how do they expect me to get it.

She promised to ask the funeral claims department to call me until today I have not received a call back. Today 12/09/2023 again I went to police station to check if the warrent office has received the post mortem report Its still not available.

I hade to borrow money to bury my brother as if I had not been paying for a funeral cover to prepare me from having to deal with money problem while am going through a sad time, that is axactly what capitec has done to me.

Still on the 12/092023 As I type this I have not received anything from Capitec, am still owing people.