Crying for Urgent Assistance with Capitec Bank’s dispute department

I’m so frustrated by Capitec service. I deposited R7k into Capitec ATM on Sunday the 14th of July 2024 at around 16:00. The ATM showed me a message saying cancellation transaction from there it stopped working without returning the money or allocation it to the intended recipient. I called the emergency number showed on the ATM, spoke to the Agent by the name Vivian Malandela who logged my complaint and gave me a reference number and told me I can leave the ATM and my matter will be resolved within 48 hours. On Monday I spoke to another Agent by the name: Prudence through what’s app chart and told me the matter is in progress and will be resolved within 72 hours now no longer 48 hours. I went into the capitec Goldfields mall branch, got a new reference and given another 48hours. On Tuesday I tried the what’s app chart again and spoke to Naledi who told me the same story that it’s in progress and will be resolved in 48 hours and by then I was very close to reaching that 48 hours. After 48 hours I spoke to Prodence 2 on what’s app again and the story was still the same. It’s almost 72 hours and I’ve just spoke to Dalton who atleast did something better by escalating the matter to the ATM department as a complaint and now tells me to wait for 24 hours before I can get feedback. I emailed the customer care complaint yesterday but I since had acknowledgment and a new reference and that was it. Went to the same branch 2 times yesterday and was told the same thing. The money was going to pay for my uncle’s burial this coming Saturday, the deadline for payment is today otherwise the funeral Paulor will not be able to give us a slot and therefore there won’t be any funeral this weekend. Can someone please notice the urgency of the matter and asssit ASAP as I don’t know what else can I do. I cried on 2 occasions at the branch as I cold no longer bear hearing the same words that basically nothing has been done yet. I’m crying for help. I’m even begging for help if I have to. The trauma of having to deal with this while morning it’s so terrible that I don’t think I can ever trust depositing at Capitec ATM’s ever again. Mapule ***