Cry *****!

Hate having to resort to this method. Especially because Capitec bank has served me and my entire family well over the years.

The bank took money from my supplementary account do to a client calling the bank to complain that I was doing ***** because they haven’t received the product they ordered from me.

There are 2 problems I have with this procedure (of taking money from my account).

1: client bought product and while waiting for product they decided to go to the bank to complain about the fact that they didn’t receive their product. Once they went to the bank and were asked to go to the police station; which I assume they did, the bank took the funds from my account. While I respect the decision to protect clients (I am a Capitec client myself and expect protection), I don’t expect that protection to come at the expense of another person. Nobody called me or sent an email to say we have this query please visit a branch to resolve or give us a call. The bank is not a court, I respect that. However to take funds from my account with prior notice or even a word is both incorrect and totally wrong.

Furthermore, because I sell to thousands of clients I have no way of knowing exactly which client it is and even more if the client has receive the product, I get the funds back should that same client decide to go back to the police station to create another affidavit that says they received their goods and my funds can be released. Should client decide they will not do that well then;

My funds are gone I have no means of assisting said client I have no means to clear my name I have zero control over my funds.

I’ve been with capitec for years now, more than 5 years and pay more than usual fees every month. I feel let down, mostly because as a small business owner we depend on the bank to ensure we can operate smoothly and will do anything the bank requires to resolve the conflict with our banks.

Date funds were deposited Time funds were deposited into my account Means that funds were deposited (direct deposit/transfer)

There are many tools to resolve the issue within revealing sensitive information. I’ve visited the bank, called more than 10 times from my personal number and from work numbers to resolve the issue.

Nobody cares to speak to the forensics department. Nobody enjoys speaking to the forensics department. Nobody wants to speak to the forensics department. However after a certain period of being a client of a bank and having spent a certain amount of money, a certain level of customer care is needed to ensure all parties remain satisfied. I’m not satisfied.