Cruelty of Capitec Bank

I am so disappointed with this bank i love. the ruthlessness they have showed towards me it's devastating, they are busy ruining my life while I am trying to sort it out. In 2013 I went in a debt review process, then last year 2016 I got a new job, then this year 2017 I app**** for the rescindment order which my debt counselor got in June 2017. Since June I have been busy with Capitec to bring me back to my normal payment method by debit order but they refused saying my 17W Form is wrong till August. My Debt Counselor intervened then they removed the status. More cruelty came now, when they accepted the papers they decided to hand me over to debt collectors, which that is not helping my life at all but ruining my credit record more and paying period now will be 60 months more which 2022, while with them I was going to finish in 40 months approximately which is 2020. I am sooo disappointed with Capitec that they couldn't now call or email me and say we have accepted your documents pay the arrears and continue normally. I want to say this is sooo unfair, where a customer is so willing to do right but is prevented.