ZC
Zaheer C

1 reviews | Active since Sept 2020

09 Feb 2022, 08:46

****** within Capitec Bank

******! On Friday I wanted to do a deposit at Capitec Soneike ATM to my Capitec Account, inserted the funds, the ATM counted the funds, after a short period, the ATM Stated 'Deposit Denied', expecting the funds to be made available for me to take out, Nada, Niks, Zilch. The ATM then does a reboot, I log a call to the Service Centre, was informed an investigation will commence. Monday 7 Feb I call back to follow up, was then informed that the employee Lise D Al****a decided that I shouldn't be compensated with my monies. So technically speaking, Capitec will now take my hard earned cash for themselves, not on my watch!

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Feb 2022, 08:57
Official
Good day Zaheer

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank