KM
Keabetswe M

1 reviews | Active since Feb 2019

31 Jul 2019, 23:07

******

Withdrew money from fnb atm which I did not get. At first I thought someone stole the money from me but after checking cctv footage I was informed that the money went back into the atm. Called capitec same time and they advised that a dispute will be lodged and will be resolved in 30 days. Received an sms from capitec indicating that my dispute has been declined. R500.00 down the drain. I'd understand if I ddnt confirm with cctv footage of the atm.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Aug 2019, 12:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply19 Aug 2019, 10:43
Official
Good day Keabetswe M
 
 As per our telephonic discussion, your matter has been resolved.
 
 Should you require further assistance, kindly contact us directly.
 
 Complaint Management
 Capitec Bank

Best regards,