KM
Keabetswe M
1 reviews | Active since Feb 2019
31 Jul 2019, 23:07
******
Withdrew money from fnb atm which I did not get. At first I thought someone stole the money from me but after checking cctv footage I was informed that the money went back into the atm. Called capitec same time and they advised that a dispute will be lodged and will be resolved in 30 days. Received an sms from capitec indicating that my dispute has been declined. R500.00 down the drain. I'd understand if I ddnt confirm with cctv footage of the atm.
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
01 Aug 2019, 12:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply01 Aug 2019, 12:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
19 Aug 2019, 10:43Good day Keabetswe M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply19 Aug 2019, 10:43
Official
Good day Keabetswe M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
Best regards,
