*****ed and undermining system at Capitec bank

In 2016 - 2017 I had an account with Capitec bank which I thought it was closed after they suddenly demanded I bring proof of the money that was in it. Upon submission of the required documents that I had at that time, they still didn't give me access to the funds it instead FORCEFULLY transferred the funds to the loan I had with them.

In 2020 February, someone sent me money to that account not being aware of the clumsy relationship I had with Capitec and the money was accepted in the account. I also made a mistake and transferred R1000 to the account and it went through. I took me 3 x visits to the branch and long wait of calls while in the branch to get the R1000 that I was asked to bring PoP for and at the end I didn't receive it in full. I only received R975 and was told the rest is keeping the account active. The question is active for who????

Due to this inconvenience and hustle to get my money back, I am asking them to close the account, and the branch manager said that they cannot close it. I am not happy about this response because I no longer need their services as it costs me time and money to get funds that are unintentionally deposited into their account.

It is fine if they want to keep the account but it should not be half active by receiving funds deposited to it while it is a hustle to get those funds back. Please close this account and give me my money back!