***** bank and stupid Cardless facility

Good afternoon

I draft this email with great disappointment and frustration. I sent a Cardless Voucher worth R1860.00 from my personal Account. I then proceeded to withdraw the voucher from Capitec Silver Lakes. The machine did not disperse the money however I received a receipt confirmation that the voucher was collected.

Please advice how I can be assisted to retrieve the funds as nothing was collected by me. This is really frustrating as I am desperately in need of those funds.

I am even moving to another bank as we speak but can I get assistance from the relevant department on how I will get my money.

Frustrated client