Cresta service STINKS

Ill give you 2 stars because when I called your call center the two people I spoke with were so friendly and helpful... I needed advice to open a savings account for a new venture to help with tax for when it gets bigger. Was I excited to arrive at Capitec today to open my account, being told all I need is my ID, great so I had it.. Upon arrival at the bank at Cresta, it was empty, what a bonus, however the first employee who greeted us looked so disinterested and unimpressed that we arrive at a bank at 2 o clock on a Friday, waiting for about 10 minutes, with all the consultants open and looked like they were playing on their computers, one assisted very disinterestedly as she asked what I wanted, and I gave her my ID... then wham it happened it made her day that there was an all of a sudden MISMATCH as you have my ****en name on your system??? I got married two years ago! and now all of a sudden I must produce my marriage certificate??!!! well lucky it was on my email, but that meant nothing, cause that means that she could get me out of her face sooner on a Friday, and now I left with no account and a very bad taste in my mouth about Capitec!!! I dont know if I even want to walk back into your bank after that! So unhelpful...Disgusting!