nK
nono K
1 reviews | Active since Jan 2021
01 Feb 2021, 10:19
CREDIT SCORE WENT DOWN
My credit score just went down by 11 points because of the payment that Capitec took from my account and its still is not reflecting. I went to Standard Bank and they confirmed that Capitec took it out of my account. but the Complaint manager is telling me that they are still waiting for feedback from Standard Bank and it seems as if no follow up is done.
Again I am getting smses saying that I am in arrears R4.11 while I have paid all my dues and was charged interest on the money that was already taken out of my account. Last month I paid R60 more than I was supposed to pay
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Replies (2)
Capitec Bank's replyOfficial
01 Feb 2021, 10:22Good day nono
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Feb 2021, 10:22
Official
Good day nono
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
nK
nono K's updateReviewer Update
01 Feb 2021, 10:32Thank you. Can I please get a right feedback not an apology as it will not help my credit score. Its been over a month now since I laid this complain.
nK
nono K's update01 Feb 2021, 10:32
Reviewer Update
Thank you. Can I please get a right feedback not an apology as it will not help my credit score. Its been over a month now since I laid this complain.