LS
Leroy S

1 reviews | Active since Oct 2013

29 Jan 2020, 14:36

Credit Score on Capitec App Not Reflecting what is on Compuscan website

Good day I regularly check my credit score on the Capitec app that I use, as per the app, it gets supp**** via CompuScan. On your app, my credit rating is deemed as Below average, for quite a few months now. However when I log into the CompuScan site itself and view my credit score it is deemed as Good, with a score of 660. How is then then calculated? Where do Capitec get their score from if they using CompuScan? This is quite worrying if the 2 scores can differ so much and have such vast different results. Please reply back with some feedback

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Jan 2020, 15:05
Official
I acknowledge your posting, and have referred it to Capitec Bank for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply13 Feb 2020, 16:00
Official
Good day

Feedback was provided via email.  The matter is closed.

Kind regards
Capitec Bank