Credit Rehabilitation Department

I have been a loyal client to Capitec since 2010 if not before then. I placed myself on debt review a couple of years ago but after my maternity leave I returned to chaos with all my creditors and opted to change my debt counseling company. This was towards the end of August 2022, beginning of September 2022. I have managed to sort out all of my creditors except my Capitec Credit Card, my documents must have been missed because Capitec Bank proceeded to remove me from debt review in October 2022. The gentleman who continuously gives me such an attitude without fail every single time he calls, I take my hat off to you my dear. For your tone and lack on interest in actually getting the facts, I dont think you are in the right line of work, your passion lacks. I received a call on 9 February 2023, after I made my calls from December 2022 up until February 2023, a lady explaining that they have misplaced my paperwork and requested that my counselors re submit (this was to DebtReviewTerminations Department) , which was done on 10 February 2023. Today 20 February 2023, the same gentleman from the Credit Rehabilitation Department is not willing to hear what I have to say but demands that we get to an amount. Please can someone that knows what they are doing or knows whats actually going on with my account call me please? I am so confused, and not to mention frustrated. Id really like this resolved this month still before it gets any worse?!