Credit Profile- Loan Account

I don't think they understand the difference between a Payment History and A Credit Inquiry. I currently have an active loan account with Capitec Bank. To my horror I discovered that I have multiple "HARD CREDIT ENQUIRIES" on my Credit Bureau profile. So whenever I log a call regarding my current loan they perform an enquiry on my credit profile. Regardless whether I either increase or decrease my loan repayment. They update my account on my credit profile and furthermore they more enquiries on my profile. My credit score has been negatively impacted by their numerous enquiries I have on my credit profile made by Capitec Bank. I have logged complains in this matter and emails to Ashley Martin their Complaint Management Officer. He since responded in 1 October 2020 and said they will remove them, moreover I checked my Credit Report they have added 6 more Enquiries from September 2020. " A credit inquiry is a request by an institution for credit report information from a credit reporting agency. Credit inquiries can be from all types of entities for various reasons, but are typically made by financial institutions. They are classified as either a hard inquiry or a soft inquiry" and "Payment history shows how you've paid your accounts over the length of your credit."