1 reviews | Active since Jun 2011
CREDIT loan PAID Off BUT STILL DEBIT MY ACCOUNT
I went to the branch at Blue Hills to settle my credit loan which I did and have a proof. I specifically told Steve and an Indian lady there that the reason I am settling my loan account is for the reason that I don't want the debit to go off coz I need to use my money urgently. And they said it won't go off because it's settled. Today when I wake up, capitec has take my R7300 from account for a loan that is paid up. What the hell?!??? Now I am desperate. What kind of ...... is this?????? Can you pay back my money today???? I need to use that money as in today. Don't tell me about your stupid 7 or 3days to pay it back coz that's what I told ur staff that I need to use the money that's why I'm settling my loan. Pay it back today please, I don't care how you do it but I seriously need to use it today. Just when I thought I am going to switch to capitec but it seems as if I'll be putting myself in a hole. Another thing in need to know why I took a loan and had paid two installments but still when I need to settle loan I have to pay for more than the initial loan debt???? What's that???? I have paid R14 000 in payments for the loan, but when I settle it was R3000 even higher than the loan amount.
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
