Credit listing on Credit Bureaus

Account number : ***

In 2017 I app**** for Voluntary Sequestration, which was granted.

Part of my liabilities listed in the court order was amount of R65,114.53 which was to be paid to Capitec Bank. I then paid a monthly amount for 19 months, as detailed during the application for the sequestration order. Once the final amounts were paid, I then app**** for Rehabilitation, and paid the applicable amounts. The Rehabilitation Order was granted in May 2019.

However, I check my credit profiles regularly, and I noticed that the old Capitec debt (which was part of the original sequestration order) is back on my credit profile. I’ve tried to do the application via the *** email address to have the information updated at the credit bureaus, however, I feel that I am getting the run-around. It is also my opinion that there is not the willingness to assist with this.

I have also logged a complaint with the Bank Ombudsman, as I’m really not sure anymore what I can do to resolve this matter, and I feel like giving up! This matter has taken up a lot of my time (at work) as well as taken a strain on me personally.  Had it not been for the fact that my partner and I are planning to purchase a property jointly, I would have just given this fight up. However, the application for our bond is now pending due to the information which is not being updated.

I feel that I’m being punished for mistakes made in the past, despite the fact that I took corrective actions to attend to the bad decisions made in the past. However, despite being through tough times, and having to make huge sacrifices to get this last hurdle in the process of restoring my credit profile, I feel that I am being blocked by an institution who, in my opinion, now almost refuses to update my profile with the correct information. This, despite the fact that the account was settled during this process.

I need my life back, and it is now on hold due to the refusal to update their records and send the relevant information to the credit bureaus so that my name can be restored (or provide me with a letter stating that the matter has been resolved)