Credit life insurance claim delayed response

I'm appalled by the way Capitec Bank is treating clients. Taking almost 3 months to conclude a loan insurance claim. After being told that they called a "secretary" to confirm my unemployment details. Imagine a whole Capitec confirming employment related issues with a "secretary". I was given a form where I filled in all the relevant information and the HR executive contact details. Makes me feel like they want a way not to pay. I have sent an email to Complaints Management and I am hoping for a resolution soon, but I'm not optimistic. Even your one consultant when I called through was so rude, pity I didn't get her name. But I'm sure if it's true that calls are being recorded, you can listen for yourself. I have been a loyal client for over 10yrs. Today I'm being treated like I'm useless and I planned to be unemployed. Iyoh Capitec Bank 🤮...