CREDIT INSURANCE ****

Item: Capitec Bank
Rating: 1

In 2016, my husband took out a personal loan with Capitec. Later that year, he got retrenched. For 2 years he has now received threatening calls and an increase in the amount owed due to interest. The bank is unwilling to write off personal loan amount outstanding, despite retrenchment and applicable documents sent to bank to prove this. According to the banks' policies, Credit Insurance should have been applicable given the amount loaned and term. Credit Insurance, according to their website, covers unemployment. This has been going on for 2 years, with no resolution. Absolutely nobody at this bank seems to care about their clients and ruin persons ITC scores by turning a blind eye to their own policies.

Helpful (0)

Replies (5)

Capitec Bank's replyOfficial

15 Aug 2018, 13:24

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply15 Aug 2018, 13:24

Official

Complaint Management
Capitec Bank

Capitec Bank's replyOfficial

15 Aug 2018, 17:03

Good day Mr Meere

I trust that you are well.

Please be advised that I have been unable to reach you via telephone. Kindly advise when will be a convenient time to contact you to discuss your matter.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank

Capitec Bank's reply15 Aug 2018, 17:03

Official

Good day Mr Meere

I trust that you are well.

Please be advised that I have been unable to reach you via telephone. Kindly advise when will be a convenient time to contact you to discuss your matter.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank

's updateReviewer Update

16 Aug 2018, 07:14

Apologies. Could you kindly contact me at 12h30 today?

's update16 Aug 2018, 07:14

Reviewer Update

Apologies. Could you kindly contact me at 12h30 today?

Capitec Bank's replyOfficial

16 Aug 2018, 12:31

Good day Mr Meere

I trust that you are well.

Please be advised that I have again been unable to reach you via telephone. Kindly advise when will be a convenient time to contact you to discuss your matter.

Alternatively, you are welcome to contact me on the contact details which have been sent to you via sms.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank

Capitec Bank's reply16 Aug 2018, 12:31

Official

Good day Mr Meere

I trust that you are well.

Please be advised that I have again been unable to reach you via telephone. Kindly advise when will be a convenient time to contact you to discuss your matter.

Alternatively, you are welcome to contact me on the contact details which have been sent to you via sms.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank

's updateReviewer Update

20 Aug 2018, 09:30

Still, no effort from Capitec to speak to my husband. He received NO CALLS from Capitec and nobody phoned him at the time which was requested. We will be taking this matter to the Ombudsman.

's update20 Aug 2018, 09:30

Reviewer Update

Still, no effort from Capitec to speak to my husband. He received NO CALLS from Capitec and nobody phoned him at the time which was requested. We will be taking this matter to the Ombudsman.