LB
Lourenzo B
1 reviews | Active since Jan 2020
08 Apr 2020, 12:28
Credit Insurance Retrenchment Claim
Good Day I submitted an Credit Insurance claim on 02 Dec 2019. Claim was approved on 28 Jan 2020. Today, 08 Apr 2020, the claim is yet to be paid out. I am not working and Capitec expects me to pay my monthly debit order even though i have insurance for this. So please tell me what the insurance is for? How long to i still need to wait for this insurance claim to be paid out? It is really frustrating and annoying to every time contact Capitec and asking the same questions. In the past i never had any problems with Capitec Bank, however this time i got my fair share of frustration. Can i please get response? Regards L.Booysen
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
08 Apr 2020, 12:44I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Apr 2020, 12:44
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LB
Lourenzo B's updateReviewer Update
24 Apr 2020, 10:32Good Day
So 63 working days has come and gone since the retrenchment claim has been approved on 28 Jan 2020. I was told it would take up to 60 working days however my credit balance still exists. So what now Capitec?
So 63 working days has come and gone since the retrenchment claim has been approved on 28 Jan 2020. I was told it would take up to 60 working days however my credit balance still exists. So what now Capitec?
LB
Lourenzo B's update24 Apr 2020, 10:32
Reviewer Update
Good Day
So 63 working days has come and gone since the retrenchment claim has been approved on 28 Jan 2020. I was told it would take up to 60 working days however my credit balance still exists. So what now Capitec?
So 63 working days has come and gone since the retrenchment claim has been approved on 28 Jan 2020. I was told it would take up to 60 working days however my credit balance still exists. So what now Capitec?