SC
Shaun C

1 reviews | Active since Oct 2020

19 Oct 2020, 16:26

Credit insurance question

Hi Capitec. Please assist with a question that no branch or even your call center is able to answer. I was retrenched & a consultant assisted with my insurance claim. A month later I received a sms message saying my claim is approved. However loan will only be settled in 60 working days. My question is what is the reason for waiting 60 days after being approved? I mean once you are approved why can't the debt be settled. Why wait ninety days in total?

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Oct 2020, 16:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

SC
Shaun C's update29 Oct 2020, 12:35
Reviewer Update
How many more working days to go for a response to my question? Today is 29th October