HV
Hester V
1 reviews | Active since Jul 2018
30 Jun 2020, 12:25
Credit Insurance - Capitec Loan
I have been with Capitec since 2009, started a new job in a new town. Why not a new bank account. I have a loan with them, and phoned the 021 number to consult about running into payment problems on this loan, because of COVID-19. I was advised to put in a claim against the insurance on my loan. I submitted documents on 30 April 2020. Have not heard anything. Try to call to follow up, can not talk to a consultant because of less people on the other side. Send more e-mails: 27 May 2020 11 June 2020
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
02 Jul 2020, 12:32Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jul 2020, 12:32
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
06 Jul 2020, 11:34 Good day Mrs Viviers As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply06 Jul 2020, 11:34
Official
Good day Mrs Viviers As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank