FG
Francis G

1 reviews | Active since Mar 2010

01 Nov 2022, 15:59

Credit in minutes? I don't think so!

Avoid applying for a Credit product with Capitec at all costs. After 12 days of no communication from them, I called to follow up on my telephonically approved credit card application. I was on the phone for nearly 30 minutes, largest part thereof was on hold, only to be informed that they could not verify my employer and I need to start the application from scratch and select other or self employed under the employer ( this would be a lie). Take note, my salary is paid into my Capitec account every single month, and has been for the last 5 years.

I have not seen worse service from a Financial institution in my life.

Had I not decided to follow up, I doubt I would ever get feedback. No attempt was made to contact me to assist them with employer verification.

Absolutely shocking!

0
Replies (2)
Capitec Bank
Capitec Bank's reply01 Nov 2022, 18:14
Official
Good day Francis

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
FG
Francis G's update17 Nov 2023, 10:30
Reviewer Update
So , here we are, 1 year later. Going through the same issues... No improvement on the service at all.