TM
Thomas M

1 reviews | Active since Aug 2011

03 Jan 2017, 13:36

Credit history messed up by Capitec loan

<p>I had a loan with Capitec. I made arrangement to skip some month on the payment because I was going to receive a lump sum. Capitec report me as a slow payer by marking number of skipped month to over 120 days. Now my credit score has dropped drastically and I can't afford to apply for a home loan. Please correct the information. Loan is fully paid and closed.</p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply03 Jan 2017, 14:24
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

TM
Thomas M's update05 Jan 2017, 09:30
Reviewer Update

It is already working day 3 and no-one contacted me. Quick to respond when the need business but unresponsive when you need service to be delivered. Things like these turns customers away. No-one wants to do business with a company that doesn't care.

TM
Thomas M's update10 Jan 2017, 12:31
Reviewer Update

They promised me feedback. Please give me feedback. Even if it is a negative feedback. I will fix it myself if you are failing. Poor communication like this chase away customers.