Credit facility not updated

I'm glad I've have made the move to switch banks. Firstly I've been a loyal client with capitec for past couple of years but I've just had enough with capitec. Capitec has not updated my credit facility as paid up on the credit bureaus. This was paid already. I need my credit facility updated as paid up at all bureaus immediately. Not the first time I've had issues where capitec does not update my accounts with the bureaus.