Credit Facility declined

I have a big problem with Capitec in why they do not approve my credit facility. Although I had a credit Facility to begin with. Then I was promised by a capitec emplyee this morning that this has been resolved and that i do qualify for an R1400 credit facility. and should go to my nearest branch.

Now im getting told that the reason why my credit facility is being declined is becuase im on a contract basis, but I have a 3 year contract and is getting declined on a credit facility that is only for a 9 month period.

I am a long and good customer of Capitec Bank and believe that in certain cases exceptions can be made.

And im still waiting for them to phone me back... I told the person on the other line that I just wasted all my airtime on the phone with you. I was reassured that I will be phoned back.

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