Credit facility capitec bank.

Credit card application : This is my experience, you help you, the reader to make an in formed decision.

I app**** for a credit card 2 weeks ago, I went though the application process and I was approved. I got called by a consultant, and taken through the terms and conditions of the contract which I agreed to. I contract was sent to me and I have it in myy possession. A week later, the amount no longer reflected in my account, when I asked why I was told that nobody knows why the amount no longer reflects, I would have to re apply, my question is, why do I have to reapply if I already have the contract which I entered into with the bank.

Please advise. Thank you.