Credit enquiry with out my permission.

So I would like to express my disgust in Capitec. I went into the Atlantis branch, just so that they can confirm that I do not have a Capitec account and just stamp my document. I handed over my ID the teller checked and then stamped my document and verified I do not have an account. Later the day I get a notification from the credit bureau that an enquiry has been done against my name from Capitec bank. Who gave you guys the right to use my ID number and do an enquiry on my name, lowering my score without my permission? This is totally unacceptable and distasteful. What happened to privacy?Please deal with this matter, as I am not going to leave it here. Lezhuandre is the teller's name. I will be logging this with the Ombudsman for Banking Services as well. This just makes me happy I'm not associated this this "bank" in any way, shape or form.