Credit denied over wrong information

Am a Capitec client, who has been assisted with credit over the months. My credit rating is above average but I can't receive a loan let alone my salary goes into capitec bank account which I don't have any debit order that is due. I am denied credit because I've app**** for administration something which is not true, last time they said CellC blocked me I called CellC said there is nothing like that. Capitec is disappointing really. Am thinking of leaving the bank because they don't have respect to their customers, if there is a change in their system they need to let us know through their app, and even this new app they've introduced is useless, I got paid late because they had a problem with their systems, What's going on Capitec