WH
William H

1 reviews | Active since Sept 2011

04 Jun 2019, 08:08

Credit Declined due to Employer not on Transunion

Yesterday (03/06/2019) I went to the Cradlestone Branch to open a credit account. After sitting there for over an hour and a half and going through the whole process I get declined because the company I work for is not on the Transunion list (Showing all Payslips and Bank statements as requested). Now it is up to me to get the registration details etc at the company I work for. This is absolute *******. I have a savings account with Capitec with a healthy balance which I will be moving to another bank if this does not get resolved.

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Jun 2019, 09:47
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply12 Jun 2019, 09:03
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank