Credit credit insurance

It's been 2 months i have app**** for Capitec insurance, no feedback or nothing from the Capitec bank insurance, whats the purpose of being charged for insurance you, you told that upon retrenchment you will be covered by the insurance but when they have to deliver they all gone quite.

Instead i get notification for my load and credit payments even though i dont receive any income at the moment but i am still expected to pay the load and credit card with the lil money that i have, i cant even make month end errands.

Loan and credit have installment has been deducted from my retrenchment money not knowing that when will i get the next money. Uif hasnt paid as yet.

Credit insurance from Capitec bank is so *********** as i have sent emails with no feedback from them.

I have been a good paying client while i was working the last thing i wanted to know was if i qaulifiy for the credit insurance or not. As two months is very long the money being deducted from my accounts at the moment is almost depleted as that was money for my retrenchment and its not even enough.

Hope this will be taken into consideration.