Credit cards Problem

Credit card problem It been 14days, the money is available to my account bt I can't do the transfer and withdrawing. It was R2700 bt now it R2625.55 that mean I'm paying bank charges while I phone them with my problem. I went to Berea centre to found out about this problem, the consultants try to help bt she fail, she phone the capitec center to help the said 1.Maybe someone was trying to do ***** with my ID book. 2. Maybe you have arrears for credit. 3. Maybe you to go and check with cell c. 4. Maybe you didn't pay one of your monthly debit I was confused course I never lost my ID book, I went to cell c to check my old contract was prepared, I pay that R5 arrears I was owing to my credit card. I was hoping their are the one who need to solve this problem Not to say Maybe, when I trying to do transfer is says UNSUCCESSFULLY WITH RED bancs73.error.2356 I really need help I'm trying loss hope now with my capitec