Credit card reinstatement not allowed

We have numerous accounts at Capitec Bank. We were ****med and told not to use our credit card at the time but nevertheless Capitec allowed the ******** to continue using the card on hire services around the world etc. When I queried this I was told they can only help if I paid the bill for the ******** and then they can close the account to prevent further transactions. So I paid for the ******** use of my credit card. Now after the ***** has been settled I apply for the reinstatement of my credit card but am declined as I need a letter to prove my pension earnings. As my pension comes from the UK I need to get a letter to say how much and when my pension will come in. I can confirm every 28 days but do not get a monthly letter or anything else. However the bank can see the pensionsalary on my account for the past year so now they query it. It was their fault in the first place that the card had to be stopped.

They said but you got a letter last time you app**** and received a credit card to which I rep**** yes and that was because I was working at the time but now I have retired so cannot get a salary letter.

Just lately Capitec bank's service has gone downhill. We were told by ZAMO that she would be sending in a letter of complaint and forward a copy on to me. This has never arrived. We expect the moment we walked out the door she threw the note containing my details in the waste bin. Her words were that if she rang the credit card department they would just say they need the letter and no assistance would be give due to the circumstances involved.

I will never recommend Capitec Bank to anyone else especially pensioners as the treatment is bad despite having a number of investment accounts with them.