KS
Khomotso S
1 reviews | Active since Apr 2014
15 Dec 2025, 23:16
Credit card not closed after settlement
I have requested Capitec to close credit account after settlement in November, however my account is still open and account has been charged with insurance after settlement.
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Replies (4)
Capitec Bank's replyOfficial
16 Dec 2025, 06:03Good day, you are through to Tamika 🌸. Thank you for reaching out.
Thank you for confirming the above. When have you requested the closure of the credit account?
Capitec Bank's reply16 Dec 2025, 06:03
Official
Good day, you are through to Tamika 🌸. Thank you for reaching out.
Thank you for confirming the above. When have you requested the closure of the credit account?
Capitec Bank's replyOfficial
16 Dec 2025, 06:14Are we connected?
Capitec Bank's reply16 Dec 2025, 06:14
Official
Are we connected?
Capitec Bank's replyOfficial
16 Dec 2025, 06:22It seems like you're busy as you haven't responded to me in a while. I realize you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's reply16 Dec 2025, 06:22
Official
It seems like you're busy as you haven't responded to me in a while. I realize you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's replyOfficial
16 Dec 2025, 06:49Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
Capitec Bank's reply16 Dec 2025, 06:49
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.