Credit Card Issue

Good day

My wife app**** online for a credit card at Capitec Bank about 2 weeks back, she sent in all her documents as required to get approval, a guy from Capitec phoned her back last week and said that she was approved and that she can go and collect her card as it is ready for collection.

On the 23rd October 2021 (last Saturday) my wife went to a Capitec Branch with our 19 month old baby to collect her card, once she was there she said that she wants to change the repayment option on the card before using it as she was not aware that there was more than 1 option to choose from as the lady from Capitec who phoned her to explain the repayment process told her that there is only 1 option.

The guy who was helping my wife at the branch said that they're system is offline and he will need to call another guy at Capitec to assist with changing this option but as it was a saturday there was no progress.

The guy at the bank told my wife that he will call her back first thing next week to sort out the issue. it has now been 4 days in to the next week and still NO ONE has contacted my wife to resolve this issue, she has called Capitec Customer Care yesterday and hold on for almost 30 minutes just to hear that no one has any clue what to do and just keeps on transferring her to the next person.

I think this is really unprofessional and a lack of customer service, and that Capitec employs staff that does not have the basic training and knowledge to resolve an issue as small as this.

Please can someone from Capitec Bank resolve this issue???

Zea Crause ***

Thank you Mr.Crause