Credit Card Issue

I have honestly lost patience and hope for this bank. My credit card started giving me problems around March 2020 as I couldn't transact, be it ATM withdrawal, app transactions or point of sale. I thought this was just temporary and months passed while I was still having the same and frustrating problem. I went to one of their branches at Mall of the South to inquire about this problem which they fail to resolve it (or give me answers) and gave me some contacts to call instead.

After seeing that this is not helping, I then called their Head Office for assistance and what a poor experience if you ask me. It was like I'm in a soccer field as my complaint kept moving from one department to another then back to the same department where I queried the problem. I then asked to escalate this to the line manager as this was very frustrating and costly, and I was eventually called by someone by the name of Roseline Thwala who indicated that the issue will be escalated to ***** department.

She asked for my supporting documents, which I did provide almost a month ago and have since not received any feedback from her. I did follow up with her last week around the turnaround times for resolving this matter and she still has no clue as to when I will receive feedback.

Mind you, my credit card is up to date and I have never missed any repayment installment.