Credit Card Funds

Good day

I have an arrangement in place om my credit card of R250 a month for the next 6 months ending in June 2020.

In February I transfered money in error to my credit card and now I am unable to get the funds.

I contacted client care on Sunday the 1st of March 2020 who said I need to contact CCS but they are close on a Sunday.

Today the 2nd March 2020 I contacted CCS who said they are unable to assist as I made the transfer and it's not a double deduction.

I spoke to Peter the team leader and the line manager. Please listen to the recording after I had to phone back for a second time because he could not hear me appreantly.

I am in need of the funds ASAP