CREDIT CARD FRUAD. 2ND TIME ONE YEAR

2nd Fruad experience in 1 year!!!! Credit card ***** experienced on the 29.06.2023 called the worthless call centre as usual, twice call dropped while consultant had me on hold. Called back again advised 2nd consultant please do not put me hold as the call drops and if it drops call me back. Incident in app notification sent that ***** logged call drops again. A few days later I follow up, no ***** incident was logged. Visit the nearest branch only then ***** logged. #***. Till today, no feedback,no confirmation,no acknowledgement,no apology no nothing. ***** took place from my credit card which put me in a negative balance. Is capitec refunding the interest charges , the processing charges updating my credit score that's left in a minus. Not even an email to say request is being worked on. Check WhatsApp under incidents and again no incidents logged. I am beyond gatvol with this Capitec Bank. I am inconvenienced by their lack of security but I have to follow up and check up and and and. Do yourself a favour and never bank with Capitec. And what's the irony when I went into the branch to complain another client was in the branch complaining about ***** on her account.