Credit card *****

On the 17 July 2022 as I was going through my statement, I realised that a recurring debit order of R517.74 went off my credit card at around 02:01 with the ref Zoosk *** rancioscoCAUS, the 18 July I went to a branch in Jean Crossings and disputed the debit order as I had never given permission for such, I was told to get a case number and an affidavit of which I did and submitted them to the same branch on the 19th July 2022, On my first visit to the branch I was told it would cost me I think they said R80 if not mistaken for the ***** to be investigated upon which if they find that I truly did not consent to the debit order they would refund me. When I asked when would this investigation be done I could not be given an answer, why must I Pay for an investigation when money disappears in your care?? No straight answer. I was told that I must either call the number on my card, WhatsApp Capitec or go to the branch again for feed back on my case. Ijhoo!! Still shocked by that, the guy tells me to google the company and call or email them to dispute the debit order, I told him I will do no such. 2nd August I called the number on my card to get feedback on my incident no ***9 The person who assisted me told me that I should submit a case number and an affidavit, told her I have done that already, she said my case is in progress and could take up to 30 days. I asked her what happens if the company deducts again from the credit card as it is a recurring debit order she said they would not be able to if the card is cancelled and a new card is requested, she told me as she is looking at my profile my card is active. I told her the branch agent said she had blocked it, she told me it was not, I asked to blocked it immediately as my fears were for the company deducting again and being told again to go get a case number and an affidavit again by the end of our conversation she assured me she had blocked the card. Later yesterday I received a message that my debit card has been cancelled. What the heck!! As you were looking at my profile on the system did it say a debit order went off my debit or credit card?? I called again to find out why was my debit card cancelled when I had been enquiring on the status of a case involving a credit card dispute?? Nandipha told me she would escalate the call and a recording between me and the agent I spoke to would be listened to be given a call regarding the matter. As I wait with no debit or credit card of which I have to pay fees for in order to get new ones. Why am I still with Capitec bank again?? Soon as I knock off I am going over to another bank , I don’t care if I have to phone all my debit orders and let them know I have changed banks, it will be done. I am done. You keep your money with Capitec and hope it will be safe? You pay for them to investigate why they approved debit orders which you never did. You wait for 30 days for an investigation to be concluded in the meantime debit orders which you never approved must go off. Bye Capitec.