Credit card fault they dont know how to fix

Good day Im currently in a dispute between capitec bank and compuscan. I have a credit card where i put my savings money so debit orders dont take it as i need it for my urgent trip to jhb this week. Now since saturday my credit card with all my funds has been frozen. I went into the branch 3 times and they phoned all the credit departments in the bank and all say its clear but then when they escalate the problem the bank says im under or app**** for debt review according to compuscan which im not and didnt. We phoned compuscan from the bank and they confirmed to me and the consultant that my name is 100% clear and even send me my credit report to show im clear but still the 1 department in the bank says that i am. All other departments in the bank shows im clear except the one. I cant get my funds that i urgently need as no one knows what to do or how to fix it now. Please help.my number ********** 337 and my name is Jacques Vorster