Credit card closure worst nightmare!!!

I’m not one to complain but I never thought Capitec lacked so much on customer care. I called your call center March to ask for my credit card to be closed, I was given a settlement amount on the 24th which I paid including R300 odd more for the fees for this card to be closed . I got an incident number on the day and today guess what they telling me my account is on a debit . I called the call centre yesterday and no one could explain what is happening. I then sent an email with no response. I called again today and the guy I spoke to tells me that no fees were paid hence it’s still on an open status lol wow what a joke after settling my credit card this is what I get. Please investigate who we spoke to and find out why she **** and gave me false promises? I need this credit card closed as in yesterday. I’d never see Capitec the same anymore. Your brand is degrading by the day.