Credit card Closure

Item: Capitec Bank
Rating: 1
Author: Jabulile T

On the 30th of September went to the Capitec Branch to close my credit card. The Sales Consultant transferred about R70 from my savings to the credit card and said that is the balance. I thought all is fine until i see that i am being charged monthly fees but i closed the credit card. It's only now when i call , they saying my credit card is not closed. I am very angry with this now i am charged all these amounts before closing. I will never open any credit with Capitec again..

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

03 Nov 2021, 13:18

Good day Jabulile

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply03 Nov 2021, 13:18

Official

Good day Jabulile

Kind regards

Capitec Bank

Capitec Bank's replyOfficial

17 Feb 2022, 17:35

Hi Jabulile

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply17 Feb 2022, 17:35

Official