Credit card closure

On the 7th September I phoned the bank and went in personally to close my credit card. I was told the Credit Card was marked for closure. I asked if any fees would be going off while it apparently takes 45 days to close. I was told NO. This morning I get an SMS from the bank that I now have R77 outstanding with R25 to be deducted the 21st October. NO... this means I will NEVER be able to close my credit card because every month there will be fees....Once the card is marked for closure there should be no further fees...You cannot get hold of a manager...You can send emails till you blue in the face...you only get automated replies that is it...